AllWell
Healthcare Management and Support for Family Caregivers
Type UX Course Project
Role Research | UX | UI
Time 7 mo | Sep 22 - Mar 23
PROBLEM
A Heavy Burden
Caregivers have a difficult time managing healthcare needs for themselves and their dependents because information and support are spread across several different entities.
POTENTIAL SOLUTION
Lightening The Load
A tool created with a Caregiver’s needs in mind. Designed to save them time and energy by offering a central location for medical records/info, support, resources, and goal tracking.
Source: Caregiver Statistics: Demographics - Family Caregiver Alliance. Available at: source link
USER INTERVIEWS + AFFINITY MAPPING
“I feel like a circus monkey juggling all the plates”
I conducted User Interviews with 5 individuals within the target demographic. They were currently primary caregivers for an adult or child with special needs.
USER JOURNEYS
Paul needs to schedule an appt for his mother on his lunch break.
I am beginning to see what features the app will need to include and in what context for Krystian and Paul.
USER FLOWS
Krystian just moved and needs local resources for her kids.
Mapping out the process users would take in order to accomplish tasks around the healthcare of their family.
SITE MAP + CARD SORT
USABILITY TESTING
It’s alive!
With a mid-fidelity prototype in hand it was time to test it with 6 individuals within the target demographic.
GOALS
Discover errors and gauge satisfaction with 4 main features:
- Sign Up
- Connect with Provider
- Add Health Info (Event & Record)
- Save an Article (Resource)
BUSY & DIFFICULT FINDING CONTACTS
Reorganize the Dashboard
It was taking some users too long to find things on the dashboard, particularly Contacts and Calendar. I dropped them down into the content section next to Quick Actions – one of the first places users went to complete a task.
CONFUSED BY TWO PLUS SYMBOLS
Consolidate Add Feature
Users went to the wrong plus symbol in order to 'Add Record'. I put the plus symbol for adding a Folder in another menu and moved the plus sign to the bottom where users are used to seeing a FAB. Bottom nav wasn't needed.
A BUSY FIRST IMPRESSION
Simplify Introduction
Feedback indicated that users felt it was too much on each screen. I worked to remove anything that was not essential and focus on a first impression that doesn’t overwhelm. Added ‘Next’ button after several users weren’t sure how to progress in the intro.
Wrong feel or association.
A preference test assisted in seeing what people gravitated toward. How to use a (preferred) pinkish-red without saying stop, cancel, or error!
Throwing the excess out.
How to have an app with a lot of function but not overwhelming. Clear hierarchy. Remove a line or a border to create more white space can go a long way.
Accessible and inclusive.
It’s for usability but it’s also just being considerate and inclusive. The challenge is mostly letting go of something I want for what the users need.
*Note* If the prototype is being finicky refresh this page or click the white bar with the Figma logo (bottom) to open the full-version in your browser.